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Sales Associate

hace 2 meses

Xico, México American Eagle Outfitters Inc. A tiempo completo
Job Summary

This role is responsible for generating sales by providing customers with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times.

Key Responsibilities
  • Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
  • Drive AE brand loyalty by being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
  • Leverage company tools and technology to confidently provide customers with product knowledge, enhancing customer engagement and maximizing sales.
  • Provide support to fellow employees by sharing knowledge, helping to complete tasks, and/or assisting in customer interactions.
  • Outfit customers by suggesting key looks and incorporating latest trends and current promotions based on the customer's individual style.
  • Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
  • Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
  • Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
  • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers.
  • Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
Requirements
  • Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.
  • Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
  • Available to work a flexible schedule to include evenings, weekends, and holidays.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
  • Ability to perform all Essential Job Functions.
  • Proficient with technology.