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Field Service Engineer
hace 2 meses
We are seeking a highly skilled Field Service Engineer to join our team at Amt - The Association For Manufacturing Technology. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the manufacturing industry.
Key Responsibilities:- Collect samples from individual sumps and central systems from specified accounts.
- Collect baseline data for testing against competitors, cost justifications, and other data that may be necessary for Project Stories.
- Conduct and assist in the cleaning of machines designated for testing of new accounts, maintaining business at existing accounts.
- Conduct basic training and customer specific training for maintenance, operators, and management as well as distributor training.
- Communicate as appropriate with customers on activities related to the management of the assigned coolant systems.
- Submit regular written reports on activities at assigned plants.
- Be available for work at non-assigned accounts to support the District Sales Manager on such activities as cleanouts, fluid tests, and sample gathering.
- Work with Distributors on accounts.
- Audit regional labs.
- Troubleshoot fluid problems and write reports.
- Work with multiple District Sales Managers.
- In depth understanding of related equipment used by customers to be able to troubleshoot.
- Serve as a Customer Service Representative and liaison to the Customer Service Team at HQ with regards to orders, shipments, certificates of origin. Coordinate with HQ Customer Service to ensure high customer satisfaction.
- Check inventory at assigned and visited accounts.
- Act as a Technical Support Agent and communicate with HQ lab with regards to samples sent and problems in the field.
- Complete reports, expenses, and customer visits as required. Document trial data and help create case histories.
- Help teach distribution and employees about correct procedure for cleaning out machines.
- Assist in managing other service personnel as assigned with regards to equipment, site visits, and overtime.
- Engineering Degree, equivalent technical education or similar.
- Minimum experience of 2 years in a manufacturing, chemical, industrial service, or sales environment preferred.
- Fluent in English and Spanish.
- CRM experience required.
- Verbal and written skills to communicate effectively with the rest of the personnel at all levels in Mexico, the HQ, and other regions.
- Able to travel and stay overnight and work occasional weekends for machine clean-outs.
- Passport and Visa is a MUST.
- Competitive salary.
- Major Medical Insurance Policy.
- Other benefits and tools to be provided.
