Tax Service Expert
hace 3 días
We are seeking a Tax Service Expert to join our team at ADP, Inc.
About the RoleAs a Tax Service Expert, you will provide high-quality tax service to our clients. This includes assisting with tax deposits and filing, managing inquiries from state and federal agencies, and leveraging your expertise to help clients solve problems.
Key Responsibilities- Be the Tax Expert: Assist clients with tax deposits and filing, and manage inquiries from state and federal agencies.
- Be a Trusted Advisor and Problem Solver: Use your expertise to help clients solve problems and provide solutions.
- Build Relationships: Build relationships with clients using phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will place a strong focus on client satisfaction, assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.
Requirements- A minimum of two years of client service and/or call center experience or a minimum of four years of Insurance/Financial Institution experience.
- Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
- Excellent analytical and time management skills.
Bonus points for having at least three years of Payroll Tax experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
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