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Operations Coordinator

hace 2 meses

Ciudad de México, Ciudad de México Tui Group A tiempo completo
About the Role

We are seeking a highly skilled and motivated Operations Agent to join our Multiday Tours team in Cancun, Mexico. As an Operations Agent, you will play a critical role in ensuring the smooth operation of our tours and providing exceptional customer service.

About You

To be successful in this role, you will need to have excellent communication skills, both verbal and written, in English. You will also need to be able to work well under pressure, remain calm in unexpected situations, and be able to offer empathy to resolve issues effectively. Additionally, you will need to be willing to learn the requirements of the position, the technology needed to perform it, and all about our amazing products and services.

About the Job

As an Operations Agent, you will be responsible for:

  • Providing exceptional customer service to our clients
  • Working as part of a team to ensure the smooth operation of our tours
  • Communicating effectively with team members, other departments, suppliers, and customers
  • Remaining calm in unexpected situations and being able to offer empathy to resolve issues effectively
  • Learning the requirements of the position, the technology needed to perform it, and all about our amazing products and services

We offer a competitive salary package, including all training days completed, free access to our TUI Learning Hub, TUI Skills Academy & language lessons, and a part-time contract for 3 months. We also offer growth opportunities tailored to your unique skills and expertise.

About TUI Group

TUI Group is a leading travel company that offers specialized trips with an excellent team that works day by day to make our clients' dream trip a reality. We are committed to providing exceptional customer service and ensuring the smooth operation of our tours.