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Senior Technical Support Specialist

hace 2 meses

Veracruz, Veracruz-Llave, México Palo Alto Networks, Inc. A tiempo completo

Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Palo Alto Networks, Inc. As a key member of our support team, you will work closely with our valued customers to address their complex post-sales concerns.

Key Responsibilities

  • Provide in-depth technical support to customers, analyzing situations and data to identify solutions.
  • Collaborate with multi-functional teams to create a transparent environment that leads to better products, working environments, and cybersecurity.
  • Network with key contacts outside your area of expertise, detailing technical issues to both non-technical and technical professionals.
  • Participate in technical discussions, providing quick thinking and support to clients in high-pressure situations.

Requirements

  • Strong analytical and problem-solving skills, with the ability to evaluate complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to detail technical information to various audiences.
  • Ability to work in a fast-paced environment, providing timely and effective support to clients.
  • Strong technical skills, with a focus on cybersecurity and technical support.

About Us

Palo Alto Networks, Inc. is a leading cybersecurity company that is dedicated to protecting our digital way of life. We believe in the power of collaboration and value in-person interactions, with our employees working from the office three days a week to foster casual conversations, problem-solving, and trusted relationships.