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We are seeking a highly skilled and experienced Residence Ambassador to join our team at Marriott International, Inc. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our Residence owners and their guests.

• Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
• Answer, record, and process all calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
• Understand and assist with owners' reservation services (HRS).
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assist with Bell/valet services for owners when requesting for their vehicles.
• Perform Lobby Ambassador tasks.
• Review shift logs/daily memo books and document pertinent information in logbooks.

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience.
• None

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None