Technical Team Lead

hace 1 mes


Xico, México Kyndryl A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Team Lead to join our team at Kyndryl. As a key member of our services delivery team, you will be responsible for guiding our squads towards delivering exceptional end-to-end services.

As a facilitator of agile practices, you will be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. With your deep technical expertise, you will champion high-quality deliverables throughout the technical services life-cycle, meeting and exceeding our customer business needs.

Key Responsibilities
  • Lead technical teams through incident, problem, and change management, as well as root cause analysis
  • 5+ years of technical resolution and support experience
  • Ability to effectively communicate with both technical and customer stakeholders
  • Industry recognized certifications in the aligned supporting area (e.g., Public/Private Cloud, Mainframe etc.)
What We Offer

As a Technical Team Lead at Kyndryl, you will have the opportunity to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential, offering a wide range of professional and personal growth opportunities.

We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

Requirements
  • Proven experience leading technical teams
  • 5+ years of technical resolution and support experience
  • Ability to effectively communicate with both technical and customer stakeholders
  • Industry recognized certifications in the aligned supporting area
Preferred Qualifications
  • Bachelor's degree in a related technical field or equivalent practical experience
  • Experience with an ITIL driven service organization
  • Six Sigma, PMP, and/or ITIL certifications

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