High-Level Support Specialist for Integration and Collaboration

hace 1 mes


Xico, México Zoom A tiempo completo
Job Overview:
The Integration and Support Developer role at Zoom involves providing exceptional support and consultation to customers with Premier Support and Premier Developer Support services, ensuring seamless integration and collaboration. The ideal candidate will possess a strong ability to troubleshoot complex issues and collaborate with cross-functional teams.

Responsibilities:
  • Deliver high-quality support through phone, chat, and ticket channels, ensuring timely issue resolution.
  • Guide customers on IT requirements using Zoom API/SDK/SAML, promoting efficient integration.
  • Collaborate with Escalation and Service Engineering teams to resolve issues related to Zoom API/SDK, Marketplace Integration, and Single Sign-on.
  • Identify bugs, test, reproduce, report, and work with backend engineers to fix and verify issues, maintaining a high level of quality.
  • Communicate effectively with customers, team members, and engineers, fostering a collaborative environment for timely case resolution.

Benefits Package:
  • Award-winning workplace culture that values diversity and inclusivity.
  • Comprehensive benefits program catering to employees' physical, mental, emotional, and financial well-being.
  • Opportunities to contribute to the community and grow professionally in a dynamic environment.

About Zoom: As a leader in collaboration solutions, Zoom delivers innovative products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Our mission is to promote connection and understanding by designing solutions with customers and users in mind, creating a diverse and inclusive environment.
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