Business Transformation Consultant

hace 3 semanas


Guadalajara, Jalisco, México Ibm A tiempo completo

About the Role

At IBM, we are seeking a highly skilled ServiceNow System Administration Expert to join our team. As a Business Transformation Consultant, you will work directly with our clients on key initiatives, building an in-depth understanding of their business issues and implementing organizational strategies that drive adoption of change.

Your Key Responsibilities

This includes:

  • Implementing support for multiple databases, adding support for NoSQL as an alternative document store integrated into the platform
  • Instrumenting the ServiceNow platform to provide new insight into performance problems
  • Utilizing best practices for object-oriented and modularized software
  • Actively participating in understanding customer problems, determining solutions

Required Technical and Professional Expertise

Our ideal candidate will have:

  • Experience in ServiceNow System administration, ITSM, CMDB, Self Service Portal, Service Catalog development
  • ServiceNow Certified System Administrator (CSA) certification
  • Proven ability to handle platform upgrades
  • Excellent communication and analytical skills

Preferred Technical and Professional Expertise

While not required, experience with scripting and ServiceNow Certified ITSM Implementation Specialist certification would be a plus.

About IBM

At IBM, we believe in the power of open innovation and collaboration. We are committed to creating a workplace where everyone can thrive, regardless of their personal or professional background. Our IBMers are growth-minded, curious, and open to feedback and learning. We encourage experimentation and provide continuous trust and support to help our employees grow and develop.



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