Customer Service Representative
hace 2 meses
About the Role
We are seeking a highly organized and detail-oriented Sales Support Assistant to join our team at TACNA. As a Sales Support Assistant, you will play a critical role in providing exceptional customer service and support to our sales team.
Key Responsibilities
- Answer customer inquiries and respond to sales-related emails in a timely and professional manner.
- Manage sales inquiry mailboxes and respond to customer inquiries in a timely manner.
- Assist with order, quote, and shipping information data entry requests.
- Follow up on active orders to address any production or shipping concerns.
- Coordinate with logistics teams to ensure products ship as instructed by the sales team.
- Prepare various sales, logistics, and production reports.
- Update customers directly on order statuses when needed.
- Follow up on graphics inquiries with customers.
- Account manage small to medium-sized key accounts.
- Assist the team with day-to-day administration tasks.
Requirements
- Fluent in written and spoken English.
- Excellent customer service skills.
- Proficient in Microsoft Excel.
- Strong organizational, planning, and prioritization skills.
- Ability to work in a team environment and work productively in team assignments.
About TACNA
TACNA is a dynamic and growing company that values exceptional customer service and teamwork. We offer a competitive salary and benefits package to the right candidate.
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