Staff Data Migration Architect
hace 7 días
About the Role:
We are seeking a highly skilled Customer Data Transformation Specialist to join our team at Zendesk. As a Staff Data Migration Architect, you will play a critical role in implementing customer data transformation requirements into and out of Zendesk.
Key Responsibilities:
- Collaborate with external business leaders to understand their customer data needs and advise them on Zendesk processes.
- Document overall goals and ensure project execution.
- Work with a global team of Project Managers and Data Engineers to bring multiple concurrent projects to completion.
- Become an expert on Zendesk data imports, data exports, and configuration replications.
Requirements:
- Bachelor's degree.
- 6+ years of System/Solution/Technical Architecture/Data Migration experience.
- 2+ years of experience in a Professional Services role.
- Experience managing, leading, or training System/Solution/Technical Architects.
- Intermediate SQL and/or Python skills.
- Experience using Postman to make and test APIs.
- Knowledge of RESTful and JSON API implementations and integrations.
- Solid grasp of data management and transformations.
- Knowledge of customer support processes and infrastructure.
- Ability to interface at a senior level with ease.
- Outstanding communication, interpersonal, and writing skills.
- Passionate about customer service and how it can transform businesses.
- Strong organizational skills and an ability to multitask.
Nice to Have:
- 5+ years of experience in Professional Services.
- Experience with Zendesk configuration, implementation approaches, and App Framework and related SSO capabilities.
- Zendesk Certification(s).
About Zendesk:
Zendesk is a digital-first company that advocates for customer-centric experiences. We power billions of conversations with brands you know and love. Our team is passionate about delivering exceptional customer service and creating a workplace that values diversity, equity, and inclusion.
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