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Cloud Solution Architect

hace 2 meses

Xico, México Microsoft A tiempo completo

Job Summary

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

About the Role

This position is a Cloud Solution Architect, mainly focus on Azure Digital & App Innovation workloads (DevOps, GitHub, Kubernetes, Serverless, Enterprise Integration, Intelligent Apps, etc.). As a Cloud Solution Architect, you will be responsible for helping our customers achieve their digital transformation goals by designing and implementing cloud-based solutions that meet their business needs.

Responsibilities

Customer Centricity

  • Observe and learn from colleagues to gather technology and customer/partner insights, and align with solutions.
  • Act as the voice of the customer/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.
  • Work with internal teams and build relationships with customer/partner technical specialists under the guidance and supervision of others.
  • Solicit input from others to contribute to proposals for viable solutions based on specific technical products.
  • Demonstrate basic technical concepts and prove those design solutions' capability through design collaboration sessions with the customer/partner.
  • Learn how to work with internal teams and actively seek ways to support short-term/transactional engagements and understand how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes.
  • Support customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.
  • Contribute to customer/partner satisfaction by providing a positive customer/partner experience.
  • Demonstrate an understanding of customer/partner conditions of success.
  • Support collection of customer feedback data.
  • Establish recovery actions or proactively make offers to improve customer/partner experience.
  • Actively listen and respectfully challenge customers/partners when going in the wrong direction, escalating appropriately, under guidance.

Business Impact

  • Identify issues and advise customers/partners to operate and optimize performance in accordance with Microsoft best practices.
  • Escalate issues to senior team members or manager, as needed.
  • Apply methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions.
  • Adhere to quality assurance standards.
  • Leverage standard tools as directed to align with opportunity and milestone execution and pipeline hygiene standards.
  • Learn Microsoft solutions and demonstrate an understanding of Microsoft's value to customers/partners.

Technical Leadership

  • Leverage development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
  • Provide input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.
  • Learn to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps.
  • Contribute to IP development with guidance/supervision.

Other

Embody our culture and values.