Cloud Support Specialist
hace 1 mes
About the Role
We are seeking a highly skilled Cloud Support Specialist to join our team at Acronis. As a key member of our Support organization, you will be responsible for resolving technical incidents related to Acronis Cyber Platform, providing exceptional customer care, and collaborating with colleagues to deliver high-quality solutions.
Key Responsibilities
- Respond to customer inquiries and technical issues related to Acronis Cyber Platform
- Analyze and resolve complex technical incidents, escalating issues as necessary
- Develop and maintain strong relationships with partners and customers
- Stay up-to-date with Company operations and product knowledge to provide effective support
- Collaborate with internal teams to resolve problems and meet KPIs
Requirements
- 2+ years of experience in a similar role, preferably in Hosting tech support or Managed Service Provider business
- Hands-on experience administering Windows Server and gathering/analyzing Windows logs and dumps
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) is a strong plus
- Knowledge of Linux/UNIX basics and CLI is a strong plus
- Awareness of modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi/Microsoft Hyper-V clusters) is a strong plus
- Passion for troubleshooting and ability to come up with efficient solutions for complex cross-platform issues
- Good communication skills and customer focus, ability to prioritize and switch between multiple time-sensitive issues
- Fluent English (verbal and written) required
- Fluent Spanish (verbal and written)
About Acronis
Acronis is a world leader in cyber protection, empowering people to monitor, control, and protect the data that their businesses and lives depend on. We are revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. Our innovative and growing business offers a dynamic, global work environment where every member of our team has an instrumental role and impact on our success.
What We Offer
At Acronis, we value our employees and offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment. We are an equal opportunity employer and welcome applications from diverse candidates.
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