Cloud Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Adenza A tiempo completo
About the Role

As a Cloud Support Specialist, you will play a vital role in ensuring the seamless delivery of Adenza's end-to-end trading, treasury, risk management, and regulatory compliance platforms to our clients. Your primary responsibility will be to provide expert-level functional support, efficiently resolving product issues via Salesforce, phone, or zoom, including replication and analysis of issues in a mirrored support environment.

Key Responsibilities
  • Be the primary point of contact for client issue investigation and resolution, working collaboratively with account management, product, and Professional Services teams to share customer insights that highlight areas of focus.
  • Follow-up and provide updates to clients on outstanding issues, manage and communicate progress on escalated issues that require product or development input, ensuring timely delivery of solutions to meet client expectations.
  • Solely responsible for client JIRA project management and attendance at client issue-tracking meetings.
  • Escalate to Tier1 and Tier 2 support where required to resolve issues.
Required Skills and Qualifications
  • Bachelor's degree in finance, mathematics, computer science, or an equivalent field.
  • Graduate with an analytical bachelor's or 5-9 years of first-line support experience.
  • Oracle, Microsoft SQL Server knowledge and practical experience.
  • Strong mathematical and analytical background.
  • Good oral and written communication skills are essential.
  • Business reporting concepts.
  • Ability to work with minimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills.
  • Previous finance industry experience.
  • Experience using JIRA for issue tracking, reporting using the JIRA platform.
Benefits

As a Cloud Support Specialist, you will enjoy a competitive salary of $85,000 per year, plus additional benefits, including:

  • A comprehensive health insurance plan.
  • A generous retirement savings plan.
  • Professional development opportunities.
  • A collaborative and dynamic work environment.
Why Join Adenza?

At Adenza, we value our employees and offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. Our mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. If you are self-driven, innovative, execution-focused, and customer-centric, we want to invest in you.



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