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Supply Chain Planning and Execution Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Blue Yonder A tiempo completo
About the Role

We are seeking a highly skilled Supply Chain Planning and Execution Support Specialist to join our team at Blue Yonder. As a Senior Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring their success with our SaaS and On Prem solutions.

Key Responsibilities
  • Provide functional and technical support to customers during implementation, deployment, and post-production phases.
  • Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in our Solution Operate Team.
  • Offer advice to customers and partners on industry best practices and process methodology.
  • Document learnings and create knowledge articles for repeated cases.
  • Contribute to the development of new ideas for automation, re-use, and service improvements.
  • Stay up-to-date with the latest features and functionality of our SaaS offering.
  • Collaborate with our BY Planning SCPO Solution Experts for complex issue resolution, including Product Development.
Requirements
  • 1+ years of experience in the Supply Chain domain, with a focus on Planning, Transportation, Warehouse, or other related areas.
  • 1+ years of experience in the Software/SaaS industry.
  • Technical experience with BY products, specifically TMS, WMS, Luminate, Demand, Fulfillment, or SCPO Platforms.
  • Experience with customer/client support in Supply Chain and Execution software.
Technical Skills
  • Expertise in Database programming and Data Modeling using Oracle SQL and MS SQL.
  • Strong knowledge of middleware, including Weblogic and TomCat.
  • Proficiency in Java/J2EE concepts, including JDBC and C++.
  • Cloud experience, preferably with Azure, as well as Log analysis and networking tools.
  • Advanced knowledge of operating systems, including Windows, UNIX, and LINUX.
  • Experience with scripting languages, such as Unix Shell Scripting, PowerShell, Python, and Perl.
Soft Skills
  • Excellent communication and interpersonal skills, with a focus on follow-through and reporting.
  • Ability to work calmly under pressure and meet deadlines.
  • Proven background in managing multiple stakeholders in a global environment.
  • Strong multi-tasking skills.
  • Self-motivated and quick learner, with a willingness to adapt to new technologies and platforms.
  • Able to work flexible hours, including evenings and weekends, as needed.
  • Demonstrates initiative and is inquisitive.
  • Succeeds in a fast-paced environment.
  • Demonstrates the ability to work independently without losing team synergy.
  • Demonstrates customer service ethics and core values.
Education

Bachelor's degree required, with a major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.