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Operations Specialist, Ratings Operations
hace 2 meses
About the Role:
Grade Level (for internal use): 08
Role Purpose:
The Ratings Operations Specialist plays a critical role in enabling the effective and efficient operations of global Ratings processes and driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple business units across the organization, the Ratings Operations Specialist uses their business acumen to continuously improve operational processes and align to business value.
Impact:
The role has a global impact and coverage across the practice supported and across the broader data, technology, and operations community. This role works closely with Commercial, Technology, and Data teams to connect transformation initiatives with analytical and other end-users. The role also works with Business Analysts and their teams to ensure a high level of operational efficiency, problem-solving, and innovation.
Responsibilities:
- Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.
- Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.
- Show proficient understanding of the end-to-end ratings process, knowledge of Standard Operating Procedures (SOPs), operating manuals, and standard work.
- Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
- Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the Ratings Operations mission and achieve the Ratings Operations vision.
- Understand key metrics to support the management and improvement efforts of Ratings Operations.
- Understand the role of Ratings Operations and its alignment with other functions within S&P Global. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs.
People:
- Have a learning mindset and actively advance skills leveraging a development plan and the Ratings Operations skills matrix.
- Support team members and work as a team to live the Ratings Operations mission and achieve the Ratings Operations vision.
Qualifications:
- Bachelor's degree required.
- One year minimum experience in an office setting or client-facing role.
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing).
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service.
- Ability to work effectively in a team-oriented, global environment with various business partners.
- Well-organized with great attention to detail.
- Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output.
- Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution.
- Must possess strong prioritization and influencing skills, experience in leading projects highly valued.
About S&P Global:
S&P Global Ratings provides critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our World:
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow. At S&P Global, we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a passion for innovation.
