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Technical Support Specialist
hace 2 meses
Excis Compliance Ltd. is seeking a skilled Onsite Support Engineer to provide expert technical support for PCs, laptops, and hardware components in Matamoros, Mexico.
Key Responsibilities:- Provide deskside support for PCs, laptops, and hardware components.
- Troubleshoot hardware/software issues, perform data backups, and restore systems.
- Support PC configuration, operating system installation, patching, and upgrades.
- Address vulnerability mitigation and ensure security standards are maintained.
- Collaborate with multiple vendors to resolve issues and deliver technical solutions.
- Deliver exceptional customer service to end users and provide executive-level support.
- 2+ years of experience in deskside support or a similar IT role.
- Strong knowledge of computer hardware, SCCM/Intune, and troubleshooting techniques.
- Familiarity with PC imaging, vulnerability remediation, and hands-on hardware troubleshooting.
- Excellent communication and relationship-building skills.
- Ability to work independently and provide off-hours support when required.
- Become part of a global leader in IT support services.
- Collaborate with diverse teams and expand your technical expertise.
- Opportunity to work on critical systems and provide direct support to executives.
- Enjoy a competitive daily rate of 2000 pesos MXN.
