Application Support Specialist

hace 7 días


Guadalajara, Jalisco, México Plexus A tiempo completo

Key Responsibilities:

As a key member of the Plexus team, you will provide exceptional customer service and technical support to our colleagues, ensuring seamless incident resolution and efficient delivery of low to moderate complexity efforts. Your expertise will be instrumental in monitoring incidents, identifying trends, and recommending proactive improvements.

Additional Accountabilities:

Regulatory Compliance: Ensure that solutions align with Plexus and customer policies, including SOX, ITAR, EAR, and FDA requirements, by properly specifying these needs. Remain current on industry trends to provide forward-looking solutions.

Education and Experience Requirements:

A minimum of an Associate's degree is required, with a Bachelor's degree preferred. 0-2 years of related experience is required, or an equivalent combination of education and experience. Experience in computing systems or IT support is essential.

Strong analytical, customer service, and communication skills are necessary to excel in this role.

Work Environment:

The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.



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