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Application Support Specialist
hace 1 mes
About the Role:
We are seeking a highly skilled Application Support Specialist to join our team at Plexus.
Job Summary:
The successful candidate will be responsible for providing exceptional customer service and technical support to our team members, resolving issues in a timely manner, and driving root cause analysis to prevent recurrence.
Key Responsibilities:
- Provide first-line technical support and incident management for application-related issues
- Monitor incidents for trends and proactively recommend improvements
- Owning the lifecycle management of applications, including patching, security updates, and functional testing
- Collaborating with third-party software vendors to manage relationships and ensure SLA compliance
- Documenting system requirements and specifications
- Managing and delivering moderate to high-complexity projects, applying advanced problem-solving skills
Additional Accountabilities:
- Ensure solutions comply with regulatory requirements, such as SOX, ITAR, EAR, FDA, and others
- Stay current on Plexus business, industry, and IT technology trends to provide forward-looking solutions
- Foster continuous improvement within the team and processes, developing and discussing enhancements
- Participate in and lead Functional User Groups to share knowledge and best practices across sites/regions
Requirements:
- Bachelor's degree or equivalent experience required
- 2-5 years of related experience in computing systems or IT support
- Action-oriented, leadership skills, and ability to escalate issues appropriately
- Strong time management, multitasking, and planning skills
Work Environment:
The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.