Credit and Accounts Receivable Specialist
hace 2 meses
We are seeking a highly skilled Credit and Collections Analyst to join our team at Eastman. As a key member of our financial operations, you will be responsible for reviewing customer balances, prioritizing collection activity, and assessing credit risk to ensure timely receipt of payment.
Key Responsibilities- Review customer balances daily for assigned portfolio and prioritize collection activity to achieve timely payment.
- Assess credit risk and determine customer credit limits and payment terms based on creditworthiness.
- Communicate effectively with customers to resolve payment and collection issues, and collaborate with internal teams to address customer concerns.
- Make recommendations to the Credit Manager/Team Lead on problem accounts and monitor the release of customer orders blocked for credit review.
- Investigate and resolve issues related to payments made by credit card and checks, and update customer details and communication in credit files.
- Represent the company in a professional and customer-focused manner, handling confidential records discreetly.
- High School graduate or equivalent; higher education is a plus.
- Demonstrated English proficiency, at least B2 verbal and written.
- Experience processing credit card payments and investigating credit card payment errors.
- Minimum of 3 years of experience in a financial field, preferably credit and collections.
- Demonstrated proficiency in Microsoft Office tools, including Outlook and Excel.
- SAP experience is desirable.
- Creativity, negotiation, and mediation skills are essential.
- Excellent follow-up and organization skills, with attention to detail and ability to produce accurate work.
- Excellent written and verbal communication skills.
- Ability to handle and prioritize multiple tasks simultaneously.
- Proven ability to work in a team environment and contribute to team success.
- Willingness to receive and provide feedback.
- Productivity and ongoing improvement mindset.
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