Business Quality Assurance Specialist

hace 2 días


Tijuana, Baja California, México Ws Audiology Americas A tiempo completo

**Job Overview**

We are seeking a highly skilled Business Quality Assurance Specialist to join our Americas quality team. In this role, you will be responsible for managing daily activities related to QA CS&S for wholesale business in the US and Canada.

Key Responsibilities

  • Enable support for Customer Service & Sales topics, including data tracking and trending, case management, and safety board preparation.
  • Ensure product training and customer-facing processes are in place and effective.
  • Monitor, report, and trend Salesforce Issue Cases.
  • Develop metrics for process measurement and identify indicators for future improvement opportunities in customer service & sales activities.
  • Implement and maintain processes to manage product issue escalation and investigation.
  • Participate in internal and external audits and associated preparation.
  • Review and approve technical documents for regulatory aspects, such as risk measures and labeling.

**About Us**

At WS Audiology Americas, we provide innovative hearing aids and hearing health services. We invite you to join our team and help unlock human potential by bringing back hearing for millions of people around the world.

**What We Offer**

As a Business Quality Assurance Specialist, you will become part of a truly global company where we care for one another, welcome diversity, and celebrate our successes. We are an equal-opportunity employer committed to creating an inclusive employee experience for all.



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