Service Support Coordinator
hace 4 semanas
**About this Opportunity**
At Ericsson, we're committed to making a mark in the mobile world. As a Service Support Specialist, you'll play a crucial role in ensuring our customers receive exceptional service. Your responsibilities will include coordinating maintenance activities, dispatching and logistics, and resolving customer work orders to their satisfaction.
**Key Responsibilities**
- Coordinate maintenance activities to ensure services are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Receive and resolve customer work orders to their satisfaction, providing meaningful status on repair and/or restoration activity.
- Assign, dispatch, and coordinate activities for corrective and preventive maintenance to ensure customer communications are working at 100% for 50 countries around the world.
- Support customer work orders, corrective and preventive maintenance activities, and deal with logistics topics such as RMA, material, and telecommunications device deliveries and returns.
**Requirements**
- Education: Engineers or administrative talent with a degree in Telecom or IT (or related field).
- Minimum years of experience: At least 1 or 2 years in Service Desk or Customer Service.
- Advance communication English skills (90% or more).
- Ability to work under pressure with a great service attitude.
- Knowledge sharing and collaboration skills.
- Team work skills, working with people.
- Follow instructions & procedures and propose process improvements.
- Availability to roll shifts.
- Desirable: Excel intermediate and programming skills (basic or intermediate level).
**What's in it for you?**
At Ericsson, our culture is built on over a century of fearless decisions. With us, you'll have the opportunity to redefine the future of technology. You'll work in a collaborative environment where co-creation and teamwork are embedded into our culture. Join us and take your career to the next level in a company that values innovation and excellence.
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