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Soho Support Coordinator

hace 2 meses

Xico, México Soho House &Amp; Co. A tiempo completo

About the Role

The Soho Support Coordinator will be a key member of our customer service team, responsible for delivering exceptional service to our members in North America. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Soho House & Co.

Main Responsibilities

  • Provide timely and effective responses to member queries via telephone and email, adhering to departmental SLA's.
  • Offer a proactive service to our diverse membership, including membership administration, club and restaurant enquiries, and table reservations.
  • Utilize Salesforce, GEM, and Open Table database to create, look up, and update records for current and potential members.
  • Process new member and member renewal payments via credit card, Direct Debit, Sepa, and bank transfer, ensuring accuracy and compliance with company/legal guidelines.
  • Support other departments with information requests and participate in ad-hoc projects as assigned by the Head of Support or Soho Support Manager.

Requirements and Qualifications

  • At least one year of customer-facing experience, preferably in a membership environment.
  • Experience working to personal and departmental targets, SLA's, and KPI's.
  • Enthusiasm for providing first-class customer service and experience communicating in a friendly but professional manner in fluent English.
  • IT proficiency, including Microsoft Office packages, and accuracy in data entry with excellent attention to detail.
  • Highly motivated, adaptable, and willing to learn and progress.

Why Work with Us

Soho House & Co. offers competitive compensation packages, global benefits, and perks. We provide training to develop technical and managerial skills, enhancing your career.