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Senior Industry Consultant
hace 2 meses
About the Role:
We are seeking a highly skilled Senior Industry Consultant to join our team in Mexico. As a key member of our industry consulting team, you will be responsible for providing expert-level support and guidance to our clients in the engineering and technology sectors.
Key Responsibilities:
- Investigate and drive support resolution with Boltweb engineering teams.
- Serve as a point of escalation for support issues from FICC Boltweb.
- Help to define and improve runtime while enhancing Boltweb support platform and Application.
- Become a Support SME and help improving service elasticity, resiliency, and recovery times.
- Improve SDLC / Continuous Delivery OKRs such as increasing release cadence and reducing incident rates.
- Create documentation and code snippets to share with L1 internal engineering teams.
Requirements:
- Bachelor's degree (U.S. or equivalent) and 3+ years of software development experience.
- Must be comfortable coding in Java or similar programming language, debugging, writing quality-of-life snippets, writing scripts for debugging and updates, and familiarity with Linux bash scripting.
- Must be a clear, empathetic communicator.
- Must be willing to execute on support issues while also building out the function and automating repeat issues.
- Ability to identify corner cases, add validations will help us understand problem-solving ability.
- Knowledge of standard support ticketing, prioritization, and SDLC processes and tools Gitlab, incident management, Jira, etc.
Preferred Skills/Experience:
- Experience with configuring monitoring and alerting solutions (e.g. Prometheus, PagerDuty).
- Experience with configuring service mesh solutions/grids (e.g. Itsio).
- Experience with Kubernetes networking configuration (e.g. Contour / Envoy).
- Experience with infra as code (e.g. Terraform / Kustomize).
- Exposure to large scale SOA Java deployment, especially micro-services.
- Exposure to Kafka, Elastic Search.
- Experience in Continuous Delivery / DevOps / agile methodologies.
- Familiarity with data analysis and dashboard tools like Grafana/Kibana.
- Experience in Docker based services running in a cloud environment.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.
