Incidents Management Specialist

hace 9 horas


Xico, México Lexmark International, Inc. A tiempo completo
Job Description:

We are seeking a highly skilled Incidents Management Specialist to join our team at Lexmark International, Inc.

About the Role:

This position is responsible for overseeing various Service Delivery programs and policies, encompassing technical support, customer service, field service, and other areas. As an Incidents Management Specialist, you will be involved in developing, implementing, and evaluating programs or policies, with a focus on service delivery within a segment of the organization.

Key Responsibilities:
  • Develop, implement, and evaluate Service Delivery programs and policies
  • Assignments may include development, implementation, and evaluation of programs or policies, focusing on service delivery within a segment of the organization
  • Work with or manage external vendors to develop, administer, and/or evaluate programs
Requirements:

To be successful as an Incidents Management Specialist, you will need strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment. You must also have a solid understanding of service delivery concepts and principles, as well as experience working with external vendors.

Compensation:

The estimated salary for this position is around $85,000 - $115,000 per year, depending on location and experience. This figure is based on industry standards and takes into account the level of responsibility, required skills, and qualifications.



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