Senior Cloud Solutions Architect
hace 5 días
**Job Summary:**
We are seeking an accomplished Senior SAP Professional to join our team as a Technical Service Manager.
This role is instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery.
The ideal candidate will possess a strong background in SAP solutions, technology, and products, and cloud technology. They will also have excellent communication skills and experience in customer-facing roles, with the ability to switch communication styles for technical and non-technical audiences.
About This Role:
- Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
- Be the technical landscape owner.
- Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
- Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
- Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
- Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
- Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
- Be part of the SAP overall governance model set up for each customer.
- Active internal and external stakeholder management.
- Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives.
- Guide customers on key topics like Business Continuity, Security & Compliance.
- Maintain customer satisfaction through proactive issue mitigation and escalation management.
- Support customer critical situations and de-escalations.
- Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.
Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; additional language skills are an asset.
- Minimum of 6 years of SAP Technical Administration with SAP Basis skills.
- 3 years of customer-facing SAP Technical Consulting experience.
- Experience in solution design, enterprise architecture, and SAP implementation.
- Knowledge of SAP RISE or ECS experience is advantageous.
- Experience in technical project planning, implementation, and configuration.
What You Bring:
- High interest in technical topics and motivation to learn.
- Excellent communication skills and experience in customer-facing roles.
- Ability to switch communication styles for technical and non-technical audiences.
- Pro-active problem-solving attitude and customer-first mindset.
- Experience working in international and global virtual matrix organizations.
Salary Range:
$120,000 - $180,000 per annum, depending on location and experience.
About Us:
SAP SE is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
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