Order Coordination Specialist

hace 12 horas


Monterrey, Nuevo León, México 532 FLSmidth S.A. de C.V. A tiempo completo

532 FLSmidth S.A. de C.V. is a leading provider of sustainable technology and services for the mining industry.

We are currently seeking an experienced Customer Service - Order Coordinator to join our team in Monterrey, NL.

As a key member of our Order Execution team, you will be responsible for collaborating with customers, expediting and logistics to ensure on-time delivery of orders. This role requires excellent communication skills, attention to detail, and ability to work in a fast-paced environment.

Responsibilities:

  • Prioritize, maintain, and place sales orders from received POs from customers, pushing requisitions to buyers as needed and updating customer portals accordingly.
  • Maintain an open order log, tracking orders as they process through our ERP system.
  • Communicate with customers via phone and email to keep them updated on their orders.
  • Perform daily calls based on specifications and according to predefined procedures and processes to ensure timely delivery.
  • Build relationships with global colleagues and customers to foster a collaborative environment that promotes growth within the organization.

Required Skills and Qualifications:

  • Previous experience with order processing and execution.
  • Excellent customer service skills and ability to build strong relationships with internal and external stakeholders.
  • English fluency.
  • Proficient with Microsoft Excel and understanding of ERP systems.
  • Logistics knowledge is an asset.

What we Offer:

  • Competitive salary range estimated between $25,000-$35,000 USD per annum, depending on experience.
  • An equal opportunity employer committed to creating a diverse and inclusive workplace.
  • Global network of supportive colleagues and opportunities for growth.
  • Work-life balance and benefits package including health insurance options, vacation days, holidays, savings fund, and Christmas allowance.


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