Order Coordination Specialist
hace 12 horas
532 FLSmidth S.A. de C.V. is a leading provider of sustainable technology and services for the mining industry.
We are currently seeking an experienced Customer Service - Order Coordinator to join our team in Monterrey, NL.
As a key member of our Order Execution team, you will be responsible for collaborating with customers, expediting and logistics to ensure on-time delivery of orders. This role requires excellent communication skills, attention to detail, and ability to work in a fast-paced environment.
Responsibilities:
- Prioritize, maintain, and place sales orders from received POs from customers, pushing requisitions to buyers as needed and updating customer portals accordingly.
- Maintain an open order log, tracking orders as they process through our ERP system.
- Communicate with customers via phone and email to keep them updated on their orders.
- Perform daily calls based on specifications and according to predefined procedures and processes to ensure timely delivery.
- Build relationships with global colleagues and customers to foster a collaborative environment that promotes growth within the organization.
Required Skills and Qualifications:
- Previous experience with order processing and execution.
- Excellent customer service skills and ability to build strong relationships with internal and external stakeholders.
- English fluency.
- Proficient with Microsoft Excel and understanding of ERP systems.
- Logistics knowledge is an asset.
What we Offer:
- Competitive salary range estimated between $25,000-$35,000 USD per annum, depending on experience.
- An equal opportunity employer committed to creating a diverse and inclusive workplace.
- Global network of supportive colleagues and opportunities for growth.
- Work-life balance and benefits package including health insurance options, vacation days, holidays, savings fund, and Christmas allowance.
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