Senior Business Operations Manager

hace 4 semanas


Oaxaca, Oaxaca, México CONDUENT A tiempo completo

At Conduent, we are seeking a highly skilled Senior Business Operations Manager to join our team. This role will be responsible for overseeing the daily tasks of complex business, technical support, or production teams. The ideal candidate will have a comprehensive understanding of a range of processes, procedures, systems, and concepts in their field.

Key Responsibilities:

  • Supervise daily tasks of complex business, technical support, or production teams.
  • Responsible for team success.
  • Works within established precedents and practices.
  • Examines information to solve ongoing problems.
  • Ability to perform work unsupervised.

Requirements:

  • Comprehensive understanding of a range of processes, procedures, systems, and concepts in own field.
  • Understanding of how best teams integrate and work together to achieve company goals.
  • Impacts a team, by example, through the quality service and information provided.

What We Offer:

  • Supports financial management.
  • Contributes to business growth and efficiencies.
  • Responsible for performance management and conducting performance reviews.
  • Manages escalated issues and complex tasks.
  • Acts as Subject Matter Expert (SME).
  • Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
  • Ensures Quality is met for all volumes processed during shifts.
  • Ensures appropriate staffing; interviews candidates.
  • Collaborates with Managers on key performance measures identified by the client.
  • Facilitates work allocation.
  • Tracks and monitors daily and monthly reporting.
  • Participates in progress improvement without impact to quality of work.
  • Communicates with teams and Managers to provide work status.
  • Participates in meetings with internal teams and external clients.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.


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