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Helpdesk Associate
hace 2 meses
We are seeking a skilled Helpdesk Associate to join Hashmap's team in a dynamic IT environment.
The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.
**Key Responsibilities:**
• Provide general L1 support for hardware and MS Office packages
• Answer technical support calls, providing solutions and escalating to other support groups as needed
• Document troubleshooting steps and detailed descriptions of customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
**Requirements:**
• Availability to work 45 hours per week
• Interest in working on any shift
• Advanced English language skills
• 6 months of experience in customer service
**What We Offer:**
• Competitive salary
• Grocery tickets (12% of base salary)
• 30 days of Christmas bonus
• 12 days of vacations
• 50% vacation bonus
• 5 personal days per year
• Medical insurance (you and your family)
• Life insurance
• Dental insurance
• Discounts with selected optics
• Opportunity to grow in the company