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Helpdesk Associate

hace 2 meses


Guadalajara, Jalisco, México Hashmap A tiempo completo

We are seeking a skilled Helpdesk Associate to join Hashmap's team in a dynamic IT environment.

The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.

**Key Responsibilities:**

• Provide general L1 support for hardware and MS Office packages

• Answer technical support calls, providing solutions and escalating to other support groups as needed

• Document troubleshooting steps and detailed descriptions of customer incidents and requests

• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

**Requirements:**

• Availability to work 45 hours per week

• Interest in working on any shift

• Advanced English language skills

• 6 months of experience in customer service

**What We Offer:**

• Competitive salary

• Grocery tickets (12% of base salary)

• 30 days of Christmas bonus

• 12 days of vacations

• 50% vacation bonus

• 5 personal days per year

• Medical insurance (you and your family)

• Life insurance

• Dental insurance

• Discounts with selected optics

• Opportunity to grow in the company