Technical Support Manager
hace 2 días
We are seeking a highly skilled Technical Support Manager to join our team at Avaya Corporation. As a critical member of our Delivery Management team, you will act as a liaison between Avaya Operations Services and customers to ensure customer satisfaction and meet operational service level agreements.
Key Responsibilities- Establish relationships with clients for assigned accounts
- Drive technical issues to resolution among technical teams
- Act as a customer advocate and escalation point into service delivery team 24/7
- Maintain awareness of all customer projects or changes
- Lead critical client escalations (Incident Management)
- Conduct customer and management briefings concerning operational decisions, scheduling requirements
- Ensure service level agreement compliance and reporting
- Conduct operation reviews as defined in the contract
- Provide technical guidance and support to Avaya customers on the Avaya platform
- Understand customer business needs and formulate solutions
- At least 10 years of hands-on technical experience with Avaya Unified Communications products
- Knowledge of ITIL and ITSM
- Proficient in MS Office applications (Excel, Word, PowerPoint)
- Prefer telecom experience
- Prefer working technical knowledge of Avaya platforms and capabilities
- Previous experience in a customer-facing role
- Previous experience in a technical role
- Ability to work across organizational boundaries to drive resolution
- Comprehensive health insurance plans
- Wellness and employee assistance programs
- Generous time-off policy
- Access to on-demand platforms for skill enhancement
- Cultural immersion program
- Feedback loop for career growth and development
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo{"title": "Technical Support Manager", "content": "Job SummaryWe are seeking a highly skilled Technical Support Manager to join our team at Salesforce, Inc. in Mexico City. As a Technical Support Manager, you will be responsible for leading a team of Technical Support engineers and associated support projects and processes.Key Responsibilities:Manage a...
-
Technical Support Manager
hace 1 mes
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service. Key Responsibilities: Team Leadership: Lead a team of technical support...
-
Technical Support Engineering Manager
hace 1 semana
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Title: Technical Support Engineering ManagerAt Datadog, we're seeking a highly skilled Technical Support Engineering Manager to join our team. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and ensuring that our customers receive exceptional support.Key Responsibilities:Lead a team of...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of technical support engineers and provide...
-
Technical Support Manager
hace 12 horas
Ciudad de México, Ciudad de México Avaya Corporation A tiempo completoAbout the RoleThe Technical Support Manager is a critical position within Avaya Operations Services, responsible for ensuring customer satisfaction and meeting operational service level agreements. This role requires a strong focus on customer service, a deep understanding of Avaya's products, and the ability to leverage resources across technical teams to...
-
Technical Support Engineering Manager
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers (TSEs) and ensuring the success of our customers.Key Responsibilities:Manage and develop a team of TSEs to provide exceptional...
-
Technical Support Engineering Manager
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and overseeing the delivery of exceptional technical support to our customers.Key Responsibilities:Manage, develop, coach, and...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout This RoleAudible is seeking a highly skilled Support Engineering Manager to join our team. As a key member of our technology organization, you will play a critical role in connecting listeners with millions of stories by anticipating and resolving technical obstacles before they occur.Key ResponsibilitiesLead technical teams to deliver visionary...
-
Technical Support Manager
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completo**About This Role**Our technology teams play a crucial role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise Audible's platform. As a Support Engineering Manager, you will anticipate and identify potential obstacles before they occur, and implement solutions that...
-
Technical Support Engineering Manager
hace 2 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage...
-
Technical Support Engineering Manager
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
Technical Support Engineering Manager
hace 1 día
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
AWS Enterprise Support Technical Account Manager
hace 4 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoTechnical Account Manager for AWS Enterprise SupportAt Amazon, we're looking for a skilled Technical Account Manager to support our customers' innovative spirit and help them gain the best value from AWS. As a Technical Account Manager, you will be the principal technical advisor and 'voice of the customer', providing advocacy and strategic technical...
-
Technical Support Engineering Manager
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
Technical Support Manager I
hace 4 semanas
Ciudad de México, Ciudad de México Avaya Corporation A tiempo completoAbout the OpportunityUnlock Customer SatisfactionThe Technical Support Manager role is a critical position within Avaya Operations Services, serving as a liaison between Avaya and customers to ensure satisfaction and meet operational service level agreements. This individual will focus on customer service, product knowledge, and ITIL core process expertise,...
-
Technical Account Manager
hace 4 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.Key ResponsibilitiesProvide technical support to customers through the Forticare PlatformCollect, analyze, and provide...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completo{"h3": "About This Role", "p": "At Audible, we believe in the power of storytelling to transform lives. As a Support Engineering Manager, you'll play a key role in connecting our listeners with millions of stories by anticipating and solving obstacles before they occur. You'll coach teams to deliver visionary products and programs that deliver the most value...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Singular A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our US team at Singular. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, partners, and internal teams.Key ResponsibilitiesServe as the primary technical support contact for Singular's customers,...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Singular A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our US team at Singular. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers and partners.Key ResponsibilitiesServe as the primary technical support contact for Singular's customers, partners, and...
-
Technical Support Specialist
hace 4 días
Ciudad de México, Ciudad de México Singular A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our US team at Singular. As a Technical Support Engineer, you will be responsible for handling customer and partner support, providing exceptional technical expertise, and working closely with our Product, Engineering, and QA teams to improve and grow our product offering.Key...