Technical Support Engineering Manager

hace 1 semana


Ciudad de México, Ciudad de México Datadog A tiempo completo
Job Title: Technical Support Engineering Manager

At Datadog, we're seeking a highly skilled Technical Support Engineering Manager to join our team. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and ensuring that our customers receive exceptional support.

Key Responsibilities:
  • Lead a team of Technical Support Engineers and provide guidance and mentorship to ensure they have the skills and knowledge needed to provide excellent support to our customers.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of our technical support team.
  • Collaborate with other teams, such as product development and sales, to ensure that our customers receive a seamless experience.
  • Identify and address technical issues and provide solutions to our customers.
  • Develop and maintain relationships with key customers and stakeholders.
Requirements:
  • 5+ years of experience in technical support or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.


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