Operations Excellence Leader
hace 5 días
As the Business & Operations Director for the Service Center, you will be a key leadership figure responsible for orchestrating and managing all aspects of service center operations to achieve world-class standards. This role entails driving operational efficiency, exceeding customer satisfaction, achieving financial commitments, and ensuring strict compliance with applicable regulations.
Duties and Responsibilities- Direct team responsibilities/activities to drive service center operations as a Center Of Excellence and performance to world-class levels.
- Execute each process, procedure, and manufacturing step to deliver and exceed customer satisfaction.
- Manage P&L for Service Center operations to reach and exceed financial commitments.
- Drive efficiency for the organization to reach and exceed customer, service, and financial objectives.
- Coordinate team efforts to drive continued improvement on each of the processes and tasks.
- Manage organization to redirect team efforts and reach the same objectives, with clear expectations.
- Ensure that the necessary finance, manpower resources, and facilities are available to enable the company to perform the maintenance to which it is committed for contracted operators and any additional work which may be undertaken.
- Responsible for compliance with applicable regulations.
- Delegate all duties to qualified people, as necessary.
- Maintain an adequate and knowledgeable staff to plan, perform, supervise, and inspect processes.
- Establish quality, safety, and material policies.
- Nominating the management staff.
- Supervise the progress of corrective actions/review the overall results in terms of quality.
- Assure the competency of all personnel, including management personnel has been assessed.
- Perform and assure that customer-reported difficulties are investigated/resolved.
- Implement the quality program, follow up and assure all quality issues are solved.
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