Latin America Collections Representative
hace 5 días
GME International Operations is a leading provider of wholesale and retail automotive financing products to dealers and their customers in Latin America and China. Our business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences, and national requirements in local markets.
The LAO Service Center Collections Sr. Representative will play a critical role in supporting our business unit that conducts collections operations in Latin America. This role involves overseeing and optimizing the collections process by monitoring agent performance, ensuring compliance with regulations, and analyzing delinquency trends.
This is an exciting opportunity to join our team and contribute to our success in the Latin American market. If you are a motivated and results-driven individual with a passion for collections and customer service, we encourage you to apply.
Job Responsibilities:
- Monitor and measure collections strategies to ensure compliance with regulations and internal controls.
- Analyze delinquency trends and identify opportunities for process improvements.
- Develop and implement effective collection strategies to maximize recovery rates.
- Provide guidance and support to agents to ensure they meet performance targets.
- Collaborate with the Operational Excellence team to implement new projects and initiatives.
Requirements:
- Bachelor's Degree in Business Administration, Finance, Economics, or Engineering.
- Minimum 3 years of collections experience (desirable).
- Minimum 3 years of experience in contact center operations (desirable).
- Fluent in Spanish and English.
- Strong relationship management and interpersonal skills.
- Influencing skills.
- Planning and organization.
- Strong written and verbal communication skills.
- Open creativity and innovation.
- Positive attitude and ability to work under pressure.
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