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We are seeking a highly skilled and experienced Bilingual Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Agent, you will be responsible for providing technical assistance to customers through chat, ensuring that their issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical support to customers via chat, resolving issues related to internet connectivity, cable TV, and other technical problems.
- Utilize advanced troubleshooting skills to identify and resolve complex technical issues.
- Communicate effectively with customers, providing clear and concise solutions to their problems.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
- Meet or exceed performance metrics and targets, ensuring high levels of customer satisfaction and loyalty.
- At least 1 year of experience in a bilingual call center, preferably in tech support.
- Advanced English language skills, with the ability to communicate effectively with customers.
- High School diploma or equivalent (bachillerato).
- Schedule availability between 7 am and 10 pm.
- Availability to work on-site (Azcapotzalco, CDMX).
- Customer service skills, including empathy, conflict resolution, and clear communication.
- Competitive salary of $14,000.00 per month.
- Opportunity to work with a global communications technology company, delivering innovative solutions to millions of customers worldwide.
- Chance to develop your technical skills and expertise in a dynamic and fast-paced environment.
- Collaborative and supportive team environment, with opportunities for growth and professional development.
- Access to comprehensive training and development programs, ensuring you have the skills and knowledge needed to succeed in your role.
