Technical Support Engineering Manager II
hace 1 mes
Senior Manager, Technical Client Support
We are the in-house product specialists at Datadog. The Technical Solutions team drives Datadog's global expansion by educating prospective clients and ensuring that current customers achieve satisfaction and success. Our team shares technical and product knowledge with clients through various channels, including technical support, demonstrations, and presentations.
At Datadog, we value our workplace culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, allowing our employees to create a work-life balance that suits their needs.
Key Responsibilities:
Oversee, develop, coach, and mentor Technical Support Engineers and/or their managers, ensuring they effectively respond to client inquiries, replicate and troubleshoot issues, and engage with Datadog's extensive integrations. Take ownership of your team's accountability and performance, managing performance evaluations, development plans, and any employee relations matters for your direct reports. Collaborate with senior leadership in the Support team to supervise team projects and initiatives aimed at enhancing productivity, processes, or procedures. Work alongside the Regional Director to recruit, onboard, and retain top talent. Lead projects or initiatives focused on improving team efficiency, processes, or procedures. Partner with internal teams and clients on high-priority escalations, serving as a resource to resolve escalations from team members as needed.Ideal Candidate:
Enthusiastic about people management and mentorship, with prior experience leading a team, including managing other managers. Self-driven, detail-oriented, and committed to continuous learning. A critical thinker who adopts a client-focused approach and utilizes data for informed decision-making. A hands-on individual with some programming experience and a foundational understanding of Linux. Willing to work a rotating schedule that includes weekend availability. Actively contributes to open-source projects (code, bug reports, etc.) and engages with the Engineering Community (Meetups, etc.). Capable of working onsite in an office location at least three days a week.Datadog values diversity and recognizes that not all candidates will meet every qualification from day one. If you are passionate about technology and eager to develop your skills, we encourage you to consider this opportunity.
Benefits and Professional Development:
Comprehensive onboarding program. Generous global benefits package. Intra-departmental mentorship and buddy program for networking. Stock equity options (RSUs) and employee stock purchase plan (ESPP). Ongoing professional development, product training, and career advancement opportunities. An inclusive company culture, with opportunities to join Community Guilds and participate in Inclusion Talks.Please note that benefits and growth opportunities may vary based on your country of employment and the nature of your role with Datadog.
#LI-KA2
-
Technical Support Engineering Manager
hace 1 semana
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Title: Technical Support Engineering ManagerAt Datadog, we're seeking a highly skilled Technical Support Engineering Manager to join our team. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and ensuring that our customers receive exceptional support.Key Responsibilities:Lead a team of...
-
Technical Support Engineering Manager
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers (TSEs) and ensuring the success of our customers.Key Responsibilities:Manage and develop a team of TSEs to provide exceptional...
-
Technical Support Engineering Manager
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoAbout the Role:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and overseeing the delivery of exceptional technical support to our customers.Key Responsibilities:Manage, develop, coach, and...
-
Technical Support Engineering Manager
hace 2 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage...
-
Technical Support Engineering Manager
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
Technical Support Engineering Manager
hace 1 día
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
Technical Support Engineering Manager
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support Engineering ManagerAt Datadog, we're looking for a skilled Technical Support Engineering Manager to join our team. As a key member of our Technical Solutions team, you'll play a critical role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Manage,...
-
Technical Support Engineering Manager II
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoSenior Manager, Technical Support Engineering Location: Mexico City, Mexico At Datadog, we pride ourselves on being the in-house experts for our products. The Technical Solutions team plays a crucial role in facilitating Datadog's global expansion by educating prospective clients and ensuring the satisfaction and success of our existing customers. Our...
-
Technical Support Engineering Manager
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Solutions Team LeadMexico City, MexicoWe're looking for a skilled Technical Support Engineering Manager to join our in-house product experts team at Datadog. As a key member of our Technical Solutions team, you'll play a crucial role in enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo{"title": "Technical Support Manager", "content": "Job SummaryWe are seeking a highly skilled Technical Support Manager to join our team at Salesforce, Inc. in Mexico City. As a Technical Support Manager, you will be responsible for leading a team of Technical Support engineers and associated support projects and processes.Key Responsibilities:Manage a...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoTransforming the Future with Data ScienceAt Altair Engineering, we are seeking a highly skilled Technical Support Specialist to join our customer success team in Mexico City. As a key member of our team, you will play a critical role in delivering value and business success in a complex enterprise application environment.Your primary goal will be to...
-
Technical Support Manager
hace 1 mes
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service. Key Responsibilities: Team Leadership: Lead a team of technical support...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAbout This RoleAudible is seeking a highly skilled Support Engineering Manager to join our team. As a key member of our technology organization, you will play a critical role in connecting listeners with millions of stories by anticipating and resolving technical obstacles before they occur.Key ResponsibilitiesLead technical teams to deliver visionary...
-
Technical Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México Fortinet A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of technical support engineers and provide...
-
Technical Support Engineering Manager 2
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoManager 2, Technical Support Engineering Location: Mexico City, Mexico At Datadog, we pride ourselves on being the in-house experts for our products. The Technical Solutions team plays a crucial role in facilitating Datadog's global expansion by educating prospective clients and ensuring the satisfaction and success of our existing customers. Our team...
-
Support Engineering Manager
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible's technology teams play a pivotal role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise our platform.As a Support Engineering Manager, you will anticipate and mitigate obstacles before they occur, implementing solutions that enable our...
-
Technical Support Manager
hace 2 semanas
Ciudad de México, Ciudad de México Audible A tiempo completo**About This Role**Our technology teams play a crucial role in connecting listeners with millions of stories by envisioning, designing, developing, and testing the software and applications that comprise Audible's platform. As a Support Engineering Manager, you will anticipate and identify potential obstacles before they occur, and implement solutions that...
-
Support Engineering Manager
hace 3 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout This RoleAudible is seeking a highly skilled Support Engineering Manager to join our team. As a key member of our technology organization, you will be responsible for anticipating and resolving technical issues before they impact our customers.You will lead a team of engineers to design, build, and operate large-scale distributed systems and web...
-
Technical Support Engineering Manager
hace 4 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Solutions Team LeadDatadog's in-house product experts empower the Technical Solutions team to drive worldwide growth by educating potential clients and ensuring existing customers are satisfied and successful. We share our technical and product expertise with customers through multi-channel technical support, demos, and presentations. As a team...
-
Data Analytics Support Engineer
hace 3 días
Ciudad de México, Ciudad de México Altair Engineering A tiempo completoJob Title: Technical Support Engineer - Data AnalyticsAltair Engineering is seeking a highly skilled Technical Support Engineer - Data Analytics to join our customer success team in Mexico City. As a Technical Support Engineer - Data Analytics, you will be responsible for providing technical support to our clients, prospects, and partners, helping them to...
