Customer Service Representative
hace 1 día
**Job Summary**
Kit Carson Electric Cooperative Inc. is seeking a highly skilled and customer-focused Propane Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our propane customers, ensuring their needs are met, and resolving any issues that may arise.
**Key Responsibilities:**
- Provide introductory information to new customers and ensure they are satisfied with our products and services.
- Follow up with customers to check that they are still satisfied with our service and identify opportunities for improvement.
- Inform customers about additional products and services that may benefit them.
- Determine the most effective ways to answer customer questions and resolve issues in a timely manner.
- Escalate complex queries and concerns to senior team members.
- Troubleshoot common issues and provide solutions to customers.
- Process and post payments to customer accounts and perform daily reconciliation of cash receipts.
- Fulfill and requalify outdated propane cylinders.
- Develop and maintain knowledge of the propane application process and be able to take propane orders and determine propane order needs based on tank size and percentage.
- Learn and understand the various types of accounts (Will Call, Auto-Fill, Metered Accounts) and payments required.
- Calculate and prepare yearly budgets for budget customers and identify eligible customers for the budget program.
- Perform filing and typing duties, answer phone calls, and relay messages in a timely manner.
- Perform other duties as needed to support the customer service team.
**Requirements:**
- Must have or obtain an LP09 Classification within 90 days of employment for filling various sizes of propane cylinders up to 100 # cylinders.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience.
- Ability to find the positive in any situation.
- Cashiering experience (preferred).
- Bottle/Cylinder filling experience (preferred).
**What We Offer:**
- A competitive salary commensurate with experience.
- A comprehensive benefits package.
- A positive work environment.
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