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Supply Chain Customer Service Representative

hace 2 meses

Veracruz, Veracruz-Llave, México Reclutamiento It A tiempo completo
About the Role

We are seeking a highly skilled Supply Chain Customer Service Representative to join our team at Reclutamiento It. As a key member of our logistics team, you will be responsible for ensuring seamless order processing, delivery, and customer satisfaction.

Key Responsibilities
  • Order Management: Ensure timely order acceptance, processing, and delivery to international customers.
  • Inventory Management: Allocate available stock due to orders and ensure efficient communication with forwarders, warehouses, and dispatching departments.
  • Customer Communication: Respond to customer inquiries, resolve issues, and provide outstanding customer service to improve customer satisfaction and relationships.
  • Supply Chain Coordination: Coordinate special freights, monitor EDI IDOCS errors and corrections with IT, and manage claims together with QS/QM.
  • Process Improvement: Implement, monitor, and optimize work instructions, and participate in the implementation of new projects or engineering changes.
Requirements
  • Education: Bachelor's Degree in Industrial Engineering, Administration, or International Trade.
  • Experience: 2 years of experience in the Automotive Industry, with a strong background in Supply Chain and logistics.
  • Skills: Fluent/advanced English, proficiency in Excel, and strong communication and negotiation skills.
About Us

Reclutamiento It is a leading recruitment agency specializing in logistics and supply chain talent. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly motivated and experienced Supply Chain Customer Service Representative to join our team.