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Support Services Expert
hace 2 semanas
Job Summary
We are seeking a skilled Support Engineer II to join our team. This role involves providing technical support and guidance to our customers and internal teams.
Key Responsibilities:
- Liaise between Support Services, PMG, and Consulting Services across products.
- Provide on-call support for extreme emergencies and critical site down issues.
- Develop and maintain knowledge base content.
- Identify areas for operational improvement.
- Escalate critical issues.
- Mentor junior team members.
- Conduct customer performance reviews.
- Offer advice on industry best practices and process methodology.
- Provide functional and technical support during product implementation and go-live periods.
- Work closely with other analysts to resolve complex issues.
- Monitor and improve solution stability.
Requirements
- Strong analytical skills and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Familiarity with retail domain and order management systems.
- Experience with scripting tools, cloud services, and data extraction.
- Kafka experience preferred.
