Associate, Real Time Management
hace 3 semanas
Job Title: Associate, Real Time Management
Job Summary:
We are seeking a highly skilled Associate, Real Time Management to join our team at Webhelp. As a key member of our workforce management team, you will be responsible for ensuring the optimal performance of our call center operations.
Key Responsibilities:
- Distribute accurate and timely agent schedules to ensure seamless call handling and customer satisfaction.
- Monitor and analyze intraday performance data to identify areas for improvement and implement corrective actions.
- Collaborate with team members to resolve scheduling conflicts and ensure adequate staffing levels.
- Develop and maintain reports to track key performance indicators and provide insights for process improvements.
- Provide exceptional customer service and support to internal stakeholders, including agents, supervisors, and management.
Requirements:
- Bachelor's degree in a related field, such as business administration or operations management.
- Minimum one year of experience in a call center or related field, with a strong understanding of workforce management principles and practices.
- Excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications quickly.
What We Offer:
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for workforce management, we encourage you to apply for this exciting opportunity.
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