Associate, Real Time Management

hace 3 semanas


Xico, México Webhelp A tiempo completo

Job Title: Associate, Real Time Management

Job Summary:

We are seeking a highly skilled Associate, Real Time Management to join our team at Webhelp. As a key member of our workforce management team, you will be responsible for ensuring the optimal performance of our call center operations.

Key Responsibilities:

  • Distribute accurate and timely agent schedules to ensure seamless call handling and customer satisfaction.
  • Monitor and analyze intraday performance data to identify areas for improvement and implement corrective actions.
  • Collaborate with team members to resolve scheduling conflicts and ensure adequate staffing levels.
  • Develop and maintain reports to track key performance indicators and provide insights for process improvements.
  • Provide exceptional customer service and support to internal stakeholders, including agents, supervisors, and management.

Requirements:

  • Bachelor's degree in a related field, such as business administration or operations management.
  • Minimum one year of experience in a call center or related field, with a strong understanding of workforce management principles and practices.
  • Excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications quickly.

What We Offer:

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for workforce management, we encourage you to apply for this exciting opportunity.



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