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Digital Governance Lead
hace 2 días
Job Summary
We are seeking a highly skilled Digital Governance Lead to oversee the development and implementation of Moderation Standard Operating Procedures (SOP) programs. This role will lead country moderation SOP design, manage policy development workflows, conduct analysis, and gather insights to deliver high-quality moderation results.
Main Responsibilities:
- Develop and Implement Moderation SOP Programs: Design, develop, and implement Moderation SOP programs to ensure compliance with e-commerce regulations and internet governance management.
- Lead Country Moderation SOP Design: Collaborate with cross-functional teams to lead country moderation SOP design and deliver timely updates to internal stakeholders.
- Manage Policy Development Workflows: Oversee day-to-day policy development workflows, including guidelines, updates, and stakeholder communication.
- Conduct Analysis and Draft Guidelines: Conduct analysis and draft existing and new moderation guidelines for sellers, products, and content focusing on safety issues like fraud, counterfeit products, and regulated products.
- Gather Insights and Identify Key Requirements: Gather insights and identify key business requirements for cross-functional teams and business partners.
- Analyze and Evaluate Program Risks: Analyze, evaluate, and overcome program risks, producing reports for stakeholders.
- Collaborate with Quality and Training Teams: Work closely with quality and training teams to identify struggling areas for learning solutions.
Qualifications and Requirements:
- Bachelor's Degree in Business Administration, Project Management, or Policy-Related Fields
- Fluency in English Required
- 3+ Years of Experience in Project/Program Management Roles
- Proven Experience in Crafting and Operationalizing Moderation Guidelines in the Tech Industry
- Familiarity with E-commerce Compliance Requirements and Internet Governance Management
Estimated Salary: $120,000 - $150,000 per annum, depending on location and experience.
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