Financial Services Technology Consultant
hace 4 días
Company Overview
SAP Fioneer is a global software company that builds innovative solutions for the financial services industry. With a strong focus on digital business innovation and cloud technology, we enable our clients to achieve speed, scalability, and cost-efficiency in their operations.
We have a broad network of partners and a lean organization that allows us to be agile and responsive to our clients' needs. Our team is passionate about creating a financial ecosystem that is resilient, inclusive, and future-fit.
About Us
SAP Fioneer was founded with the mission of helping financial services companies succeed and win in the fast-changing industry landscape. We believe in combining rock-solid technology with bold creativity to deliver cutting-edge solutions that meet our clients' evolving needs.
Our systems are already market leaders, and we are committed to being the leading foundation for our clients' success in the future.
Your Role
As a Senior Consultant for Financial Services, you will play a critical role in delivering IT solutions that address specific business needs for our clients. Your responsibilities will include project management, quality control, client communication, risk management, budget management, schedule planning, resource management, and process improvement.
You will work closely with multiple teams to ensure that projects are completed on time, on budget, and to high-quality standards while maintaining customer satisfaction.
Your Responsibilities
§ Align and build strong relationships with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer.
§ Work closely with customers in issue and problem resolution, root cause analysis, and troubleshooting.
§ Support customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.
§ Provide customer guidance and training.
§ Ensure customer satisfaction and support service continuous improvements.
Your Profile
§ Strong problem-solving and critical situation handling skills.
§ Experience in the financial services environment, ideally with SAP solutions, is a plus.
§ Expert knowledge in application or technical components.
§ Good communication skills in English.
§ Previous experience in support organizations and ticket management.
§ Experience with customer and stakeholder management.
Benefits
§ Opportunity to shape the fast-changing financial services landscape.
§ Flexibility to work and gain experience in different areas of the company as you grow your career.
§ Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio.
§ Work with some of the smartest and most driven individuals around the world.
§ Competitive compensation package: $120,000 - $180,000 per year.
§ Flexible working policy, so you can work when and where it's comfortable for you.
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