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Partner Solutions Architect
hace 1 mes
About the Role
We are seeking a skilled Cloud Directory Expert to join our team at JumpCloud. As a Cloud Directory Expert, you will play a crucial role in helping our partners migrate their customers from traditional directory services to our cloud-based platform.
Key Responsibilities:
- Develop a deep understanding of our partners' environments and technical business needs through thorough discovery sessions.
- Help define applicable milestones for our partners' intended use of JumpCloud.
- Develop and articulate a clear vision and plan to achieve those milestones.
- Partner with our Customer Success Management (CSM) team to drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each partner.
- Provide technical guidance to our partners and their customers through complex architectural conversations, from user adoption strategy and onboarding to custom SCIM integrations and beyond.
- Perform systematic environment reviews with partners to ensure adherence to best practices and identify areas for improvement or expansion.
- Work closely with larger partner organizations on long-term or ongoing engagements.
- Communicate regularly with partners about their planned expansion, environment changes, or updates as they relate to JumpCloud and potential use cases.
- Work hands-on in partner environments when applicable to execute migration or configuration tasks.
- Escalate and reproduce issues in-house and respond in a timely manner.
- Clearly and thoroughly note partner interactions, goals, and outcomes for your own reference and to share with internal stakeholders and peers.
- Test new use cases using in-house and industry tools, and document the outcomes for partners and in our internal knowledge repository.
- Collaborate with peers, mentors, knowledge base authors, community forum leaders, and other internal and external tools to provide the most effective, world-class solutions for our partners, prospects, and their customers.
- Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
- Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as needed.
- Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our partners.
Requirements:
- 6 or more years of experience in a prior SaaS, professional services, directory administrator, or implementation role(s).
- Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console.
- Prior experience performing IT work through a MSP or VAR organization.
- Deep technical expertise and a high aptitude in a customer-facing position.
- Project management, time management, and planning skills.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Strong oral and written communication skills.
- Possesses a logical approach to problem-solving.
- Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments.
- Willing to travel on-site to customer and partner locations if required.
Preferred Qualifications:
- Previous work experience as an IT Admin or SysAdmin in a technical domain, or positioning a SaaS product to those audiences, and an advanced understanding of the following technologies is strongly preferred:
- Administrating or supporting Medium-to-Large scale SMB environments & architecture.
- Microsoft 365 and AzureAD experience.
- Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required.
- Apple MDM, AD Device Management, AzureAD Connect, and Intune.
- Okta administrative experience or certification preferred.
- Google Workspace administrative experience.
- AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch).
- Device Management - Windows, macOS, iOS, Android, and Linux Operating Systems.
- LDAP administration, troubleshooting, and maintenance experience.
- Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba).
- In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC, and SAML.
- Scripting experience, PowerShell preferred.
- User onboarding and offboarding.
- Software systems setup and configuration experience.
- Bachelors degree desired.
Why JumpCloud?
At JumpCloud, we are committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
