Database Administrator with Specialized Support Expertise

hace 1 mes


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Opportunity

We are seeking a highly skilled and experienced Database Administrator to join our team. As a key member of our SQL Support database team, you will provide primary support for critical, complex production MS SQL databases.

Responsibilities include:

  • Troubleshoot, investigate and drive resolution of incidents
  • Work closely with internal technical teams during incident resolution and root cause analysis
  • Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution
  • Provide problem management and resolution for repeat issues
  • Make recommendations and contribute to the design and development of long-term solutions
  • Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.
  • Review and execute medium to low risk changes including DDL, database configuration changes, patching, and well defined, well documented upgrades
  • Participate in new system builds; create databases, schemas and deploy standard jobs and monitoring
  • Through review and solid handoffs, ensure system supportability prior to production utilization
  • Adhere to documented change and incident management policies
  • Use established Shared Services support processes and tools to document and track problem resolution
  • Develop technical documentation for use in future incident resolution

About You

To be successful in this role, you should have:

  • Bachelor's Degree — Computer Science, technical or engineering degree preferred
  • 5+ years experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on windows (2008/2012/2016 preferred)
  • Strong quantitative, analytical, communication and verbal skills with a strong customer service focus
  • Ability to problem solve in high pressure situations
  • Ability to work as part of a team, as well as independently toward assigned goals
  • Preferable 2+ years experiencewith batch scripting
  • Preferable 2+ years in a development or support organization supporting large applications

What We Offer

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • A competitive salary range of $120,000 - $180,000 per year, depending on experience
  • Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • The opportunity to work with a purpose-driven organization that helps its customers pursue justice, truth, and transparency

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