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Infrastructure Operations Specialist

hace 2 meses

Xico, México Socotra, Inc. A tiempo completo

About the Role

Socotra, Inc. is seeking a highly skilled Infrastructure Operations Specialist to join our team. As a key member of our Infrastructure Operations Engineering team, you will play a critical role in providing top-notch developer support for infrastructure platforms and tooling.

Responsibilities

  • Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future.
  • Research, diagnose, troubleshoot, and debug customer issues encountered in the field.
  • Embed in partner infrastructure team to provide better internal support & reduce the maintenance burden of software systems.
  • Help triage, debug and pull engineers to mitigate incidents and improve our systems.
  • Own, operate, and upgrade software systems within the InfraOps engineer's domain.
  • Collaborate with partner infra teams on initiatives and projects, such as automating systems & tasks, migrations, etc.
  • Develop and contribute to internal and external knowledge bases.
  • Be a champion for Infra's customers and hold Infra teams to a high standard of customer service.

Requirements

  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution.
  • Understanding of support organizations and key indicators that drive supportability.
  • Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills.
  • Proficiency in Linux systems administration, including shell scripting and troubleshooting.
  • Experience debugging complex problems in distributed systems.
  • Experience with Kubernetes or other container orchestration solutions.
  • Understanding of APIs, microservices, and cloud computing technology.
  • Experience with Go, Python, or similar languages.
  • Nice to have familiarity with Envoy or other service mesh solutions is a plus.

About Us

Socotra, Inc. is a leading provider of innovative solutions for the technology industry. We are committed to delivering exceptional customer service and support to our clients.