Junior Service Desk Specialist

hace 4 semanas


Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a highly skilled Junior Service Desk Specialist to join our team at EPAM. As a key member of our support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a seamless experience for our users.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions and issues
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and trends

Requirements

  • Expert-level knowledge of Windows operating systems and desktop applications
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with help desk ticketing systems and software
  • Strong analytical and problem-solving skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to delivering exceptional results and exceeding our customers' expectations. Our team is passionate about innovation, collaboration, and making a positive impact on our customers and communities.



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