Channel Partner Support Representative II

hace 4 semanas

Ciudad de México, Ciudad de México Zebra A tiempo completo
Job Title: Channel Partner Support Representative II

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Job Summary:

The Channel Partner Support Representative II will provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role will provide daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems, and processes utilized to conduct business with Zebra.

Key Responsibilities:
  • Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance is completed.
  • Work with partners to on- and off-board and understand the PartnerConnect program.
  • Assist partners with a variety of tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account set up, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway login issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Work to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
  • Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.
Qualifications:
  • Bachelor's degree in a relatable field or equivalent work experience.
  • 1-2 years of experience in customer support and administration.
  • Fluent level of English (written and verbal).

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that our recruiters will always connect with you via email accounts, and applications are only accepted through our applicant tracking system. Our Talent Acquisition team will not ask for personal identifying information via email or outside of the system.

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