Operations Manager for Value Added Services

hace 1 semana

Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

**Job Summary**:

Arrow Electronics, Inc. is seeking an experienced Operations Manager to lead the Value Added Services (VAS) group. This role will be responsible for managing sales order processing, ensuring accurate receipt booking of sales orders, and providing internal sales reports when necessary.

**Key Responsibilities**:

  • Manage sales order processing, including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing, and backlog activities.
  • Respond to inquiries regarding the status of orders and resolve customer order difficulties.
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function.
  • Manage all facets of customer retention (CRM), including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
  • Work collaboratively with other teams to drive improvements to order management, manufacturing, and supply chain processes to best meet the needs of Arrow's customers.
  • Manage and drive performance in typical Sales Operations activities such as Order Management, order maintenance, sales support concierge, material, resource, and equipment constraints, Quote to Cash reporting, and production scheduling.
  • Organize team activities and interfaces with other teams to ensure operational services to customers and business teams meet internal and external customer service levels and operational KPIs.
  • Implement service and team strategy plans and goals in collaboration with other teams.
  • Drive employee engagement, training, coaching, and development to achieve the goals of the business.
  • Reviews business performance metrics, provides governance, and resolution support.
  • Implements and drives documentation and reporting of key metrics and results.

**Requirements**:

  • Typically requires a 4-year degree and a minimum of 5 years of related experience; or equivalent work experience.
  • Experience in a manufacturing and/or supply chain environment.
  • Excellent verbal and written communication; must be fluent in English.
  • Demonstrated ability to build effective and influential relationships at all levels.
  • Be a self-starter, and enjoy a fast-paced work environment.
  • Proven experience leading, managing, and motivating a team.
  • Ability to manage operational and strategic functions.

**What We Offer**:

  • Competitive financial compensation, including various compensation plans.
  • A solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 10 vacation days, vision assistance, life insurance, healthcare insurance, food/pantry vouchers, restaurant vouchers, savings fund, and growth opportunities.

**Location**:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:

Full time

**Job Category**:

Business Support

**EEO Statement**:

Please be sure to include all work history on your resume, including temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.

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