Technical Lead for Experience Cloud Implementation

hace 19 horas


Xico, México Photon A tiempo completo

Job Title: Technical Lead for Experience Cloud Implementation

About Us:

We are Photon, a leading technology company dedicated to delivering innovative solutions. Our team is passionate about leveraging cutting-edge technologies to drive business success.

Salary: $120,000 - $180,000 per annum, depending on experience

Job Description:

As our Technical Lead for Experience Cloud Implementation, you will be responsible for ensuring the successful delivery of Experience Cloud and other CRM implementation engagements. You will assess engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationships, etc.

You will own the development of the Experience Cloud roadmap/journey strategy, create an integrated project plan from individual project plans, showing the high-level flow of project milestones and dependencies across projects. You will lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize/scoping of requirements.

You will monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities. You will also monitor all issues that affect the team, project, or program and potential risks.

Required Skills and Qualifications:

  • A minimum of 5 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Experience Cloud engagements.
  • A minimum of 5 years' Experience Cloud experience on projects with high user volume (>500 users).
  • Computing project implementation - well-rounded in both functional and technical aspects of a CRM engagement.
  • A minimum of 5 years of experience leading teams.
  • Minimum 5-year experience with an Experience Cloud project supporting each type of licensing: Partner License, Customer License (Plus and High Volume), Per login, and User licenses.

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)

Preferred Skills:

  • Excellent communication and presentation skills.
  • Ability to adapt to dynamic work environment and be creative within a team.
  • Customer-oriented and great at building client relationships.
  • Strong background in Cloud Computing solutions.

Professional Skill Requirements:

  • Proven ability to build, manage, and foster a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Desire to work in an information systems environment.
  • Excellent communication (written and oral) and interpersonal skills.
  • Excellent leadership and management skills.

Location: To be determined based on candidate preference.



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