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Service Delivery Excellence Manager

hace 1 semana


Xico, México Takeda Pharmaceutical A tiempo completo

**Job Overview**

We are seeking a highly skilled Service Delivery Excellence Manager to join our team at Takeda Pharmaceutical. As a key member of our organization, you will be responsible for leading the service delivery team and ensuring that all processes and tasks are carried out efficiently.

The successful candidate will have a strong background in service delivery management, with experience in stakeholder relationship management and Agile development. You will also possess excellent oral and written communication skills, business acumen, and enterprise knowledge.

**Key Responsibilities**

  • Maintain positive relationships with customers and identify their needs to ensure seamless service delivery.
  • Lead the service delivery team, manage conflict, and oversee project local teams and virtual resources.
  • Determine ways to reduce costs without compromising customer satisfaction and assess customer feedback to improve services.
  • Built partnerships and liaise with team leaders to determine company services, delivery criteria, and solutions for issues that may arise.

**Requirements**

  • Bachelor's degree or equivalent
  • 5+ years of relevant professional experience in service delivery management
  • Experience in stakeholder relationship management and Agile development
  • Excellent oral and written communication skills, business acumen, and enterprise knowledge

**Estimated Salary**: $120,000 - $150,000 per year, depending on experience and location.