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Customer Service Representative
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Fedex Express Lac is a dynamic organization that values excellence in customer service.
Job SummaryWe are seeking an experienced Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, processing invoices, and maintaining accurate records.
Key Responsibilities:- Payment Control: Ensure timely payment to suppliers while maintaining a high level of accuracy.
- Invoice Processing: Efficiently process invoices, ensuring all necessary information is included.
- Debt Collection Consistency: Maintain consistent debt collection practices, adhering to company policies and procedures.
- Tariff Review: Conduct thorough reviews of tariffs and services provided to ensure optimal utilization.
- Administrative Support: Provide administrative assistance, including mail management and Excel data analysis.
To be successful in this role, you will need:
- A strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work accurately and efficiently in a fast-paced environment.
- Proficiency in Microsoft Excel, including formula creation and dynamic table management.
- Knowledge of English language, with a minimum TOEIC score of 450 points.
We offer a competitive salary package, including:
- An estimated annual salary of $65,000 - $85,000, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
